Shipping Info
NEW LOCATION IN RHOME TEXAS!!
Located at 6243 E HWY 114, Rhome TX 76078
(be sure to double check zip code if you manually add to the navigation maps of your choice - the wrong zip will take you to the wrong location)
Click HERE to navigate to our new shop with Google Maps
SHIPPING AND DELIVERY OPTIONS
We use UPS for Domestic Shipping:
- UPS Standard Ground (3-5 Business Days)
- UPS Express (1-2 Business Days)
- Free Local Pickup in store until 7pm - After hours by request
PROCESSING TIME
Orders are processed within 1-3 business days for DTF transfers, 5-7 business days for apparel (excluding weekends and public holidays). Once the package has been handed to the delivery carrier, a tracking number will be sent to the customer.
CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
RETURNS
Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://sassyspiritstx.com/pages/returns
DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
DAMAGED ORDERS FROM CARRIER
Sassy Spirit and Design is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
SHIPPING RESTRICTIONS
UPS is unable to ship to P.O. Boxes
Please contact us before placing an order if you need to ship to PO Box
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
CONTACT
For questions about this shipping policy, contact:
INFO@SASSYSPIRITSTX.COM